Responsible Gaming

Responsible gaming at Colosseum Casino on colosseum-ca.com is based on the principle that online gambling is a form of entertainment, not a way to make money or solve financial difficulties. The purpose of this page is to help players make informed decisions, understand the risks associated with gambling, and use the available tools to stay in control of their play.

Colosseum Casino, operated for Canadian players under licensed entities Fresh Horizons Ltd and Apollo Entertainment Ltd, is committed to providing a safe, fair, and responsible environment. If you experience any difficulties in controlling your gambling or have concerns about your behavior, our support team will be available to assist you with information, tools, and referrals to professional help where appropriate.

Risk Awareness

Gambling involves financial risk and may lead to problematic or addictive behavior for some individuals. Understanding early warning signs can help you take action before gambling becomes harmful. The following indicators may suggest an increased risk of gambling-related harm:

• Loss of control: Frequently gambling for longer than planned, or being unable to stop even when you intend to.
• Preoccupation with gambling: Constantly thinking about the casino, planning the next session, or reliving past wins or losses when you are not playing.
• Chasing losses: Increasing bet sizes or frequency in an attempt to recover money that has already been lost.
• Financial problems: Using funds intended for rent, bills, food, or other essentials to gamble; borrowing money or selling possessions to continue playing.
• Emotional distress: Feeling guilt, anxiety, irritability, or depression linked to your gambling activity or losses.
• Impact on relationships and work: Hiding gambling from family or friends, arguing about gambling, or neglecting work, study, or other responsibilities due to time or money spent on gambling.
• Increasing tolerance: Needing to place larger bets or play more often to achieve the same level of excitement.

Self-Assessment Test

If you are unsure whether your gambling is still under control, consider the following statements. Answer "yes" or "no" for each:

• Do I often spend more time or money gambling than I originally planned?
• Do I gamble to escape from problems, stress, or negative moods?
• Have I lied to family members or friends about how much or how often I gamble?
• Have I tried to win back money I have lost by continuing to gamble or increasing my stakes?
• Have I missed work, studies, or important social or family activities because of gambling?
• Have I used money intended for bills, savings, or other essential expenses to gamble?
• Do I feel restless, irritable, or upset when I try to cut down or stop gambling?
• Do I feel that gambling is causing problems in my life, but I find it difficult to reduce or stop?

If you answered "yes" to several of these statements, there may be a risk of gambling-related harm. In that case, we strongly encourage you to use the responsible gaming tools described below and to contact professional support services listed in the Support Resources section.

Limits & Tools

Colosseum Casino provides a range of tools on colosseum-ca.com to help you control the amount of time and money you spend gambling. These tools are available to eligible Canadian players, including those playing under the Kahnawake Gaming Commission framework and, for Ontario players, under AGCO/iGO requirements. Limits are intended as a preventive measure and may be adjusted in accordance with applicable regulations.

Deposit Limits (Daily, Weekly, Monthly)

You can set personal deposit limits to control how much money you can add to your Colosseum Casino account over specific periods. To set or modify deposit limits:

1. Log in: Sign in to your account at https://colosseum-ca.com.
2. Access responsible gaming settings: Go to "My Account" or "Profile", then select the "Responsible Gaming" or "Limits" section.
3. Choose limit type: Select "Deposit Limits" and then choose the period you wish to control:
   • Daily limit: Maximum total deposits permitted in any 24-hour period.
   • Weekly limit: Maximum total deposits permitted from Monday to Sunday (or rolling 7 days, depending on your interface).
   • Monthly limit: Maximum total deposits permitted within a calendar month.
4. Enter amounts: Type in specific amounts (for example, CAD 50 per day, CAD 150 per week, CAD 300 per month) that reflect what you can comfortably afford to lose without affecting essential living costs.
5. Confirm and save: Review your chosen limits and confirm your selection. In some jurisdictions, you may be asked to re-enter your password or complete two-factor authentication.

Changes to limits:

• Requests to lower your deposit limits usually take effect immediately or as soon as technically possible.
• Requests to increase or remove existing limits may be subject to a cooling-off period (for example, 24 hours) in line with responsible gaming regulations, and will only take effect after you reconfirm your decision.
• For Ontario players, changes may be additionally governed by provincial rules imposed by iGaming Ontario and the Alcohol and Gaming Commission of Ontario.

Time Spent Limits and Session Timers

To help you manage the amount of time you spend gambling in a single session, Colosseum Casino offers session management tools, which may include reminders and maximum session length settings:

1. Navigate to session controls: After logging in, open "My Account" > "Responsible Gaming" > "Time Limits" or "Session Control".
2. Set session reminders: Choose a reminder interval (for example, every 30, 60, or 90 minutes). A pop-up message will notify you when this time has elapsed.
3. Set maximum session length (where available): Define a maximum duration for continuous play (for example, 2 hours). Once this duration is reached, you may be automatically logged out or prompted to take a break before continuing.
4. Save your choices: Confirm your time limit selections. Similar to deposit limits, reducing time limits usually takes effect immediately, while increasing them may require a cooling-off period.

Short Breaks ("Time-Out")

If you feel the need to pause gambling for a short period but do not wish to permanently close your account, you can request a temporary "Time-Out" or short break:

1. Access the Time-Out feature: In "My Account" > "Responsible Gaming", select "Take a Break", "Time-Out", or an equivalent option.
2. Choose the duration: Available options typically include:
   • 24 hours
   • 48 hours
   • 72 hours
   • Another short period that may be provided on your interface, subject to regulatory limits.
3. Confirm your decision: Read the on-screen description of what a Time-Out means (for example, inability to deposit or place bets during the selected period), then confirm your request.
4. During the Time-Out: You will not be permitted to deposit or wager. In many cases you may also be prevented from accessing games altogether until the Time-Out period ends.

The Time-Out function is a preventative tool designed to support responsible gaming. For longer breaks or where you are concerned about gambling-related problems, please refer to the Self-Exclusion section below.

Self-Exclusion

If you believe that gambling has become harmful or that you are at significant risk of developing a gambling problem, Colosseum Casino provides self-exclusion options on colosseum-ca.com. Self-exclusion is a more serious, longer-term measure than a Time-Out and is designed to prevent you from gambling for a defined minimum period, which cannot be shortened once confirmed.

How to Initiate Self-Exclusion

1. Log in to your account: Access your account at https://colosseum-ca.com. If you require assistance and feel unable to log in, you may contact support using the details in the Contact & Feedback section.
2. Open the Self-Exclusion section: Go to "My Account" or "Profile" and select "Responsible Gaming". From there, choose "Self-Exclusion" or "Exclude My Account".
3. Select the exclusion period: You will typically be offered several options, which may include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime self-exclusion (permanent account closure for gambling purposes).
4. Review the consequences: Carefully read the explanation of what self-exclusion entails, including restrictions on access, deposits, and play, and how it affects existing balances and bonuses.
5. Confirm your decision: Tick any required acknowledgment boxes and click "Confirm" or "Submit". You may be asked to enter your password again to confirm that you understand and agree to the self-exclusion terms.
6. Confirmation notice: You should receive an on-screen confirmation and, where applicable, an email to your registered address summarizing the self-exclusion details.

Support Contact During Self-Exclusion

If you require clarification or assistance before or after initiating self-exclusion, you may contact Colosseum Casino's support team:

• Email: [email protected]
• Live chat: Available via the official site interface (subject to availability). Please refer to the Support Resources and Contact & Feedback sections for further options.

Consequences of Self-Exclusion

• Account access: During the self-exclusion period, you will not be able to log in or use the gambling services associated with your self-excluded Colosseum Casino account on colosseum-ca.com.
• Deposits and gameplay: You will not be permitted to deposit funds or participate in any games or wagering activities on the excluded account.
• New accounts: Creating new accounts for the purpose of bypassing self-exclusion is strictly prohibited and may result in the closure of such accounts and the forfeiture of associated funds, subject to applicable law and regulatory requirements.
• Withdrawals and balances:
  • Any remaining real-money balance on your account will ordinarily be available for withdrawal, subject to standard verification and anti-money laundering checks, even after self-exclusion has been applied.
  • In certain cases, you may need to contact support at [email protected] to arrange a withdrawal if you cannot access your account interface.
  • Bonus funds and promotional balances may be treated in accordance with the applicable bonus terms and conditions and may not be withdrawable.
• Marketing communications: Reasonable steps will be taken to stop sending you marketing materials related to gambling for the duration of your self-exclusion, in accordance with applicable Canadian, provincial, and international data protection and advertising regulations.
• End of self-exclusion period:
  • For fixed-term self-exclusions (for example, 6 months or 1 year), your account does not automatically become fully active; reactivation may require you to contact support and pass a reactivation process, which may include a reflection period, in line with regulatory obligations.
  • For lifetime self-exclusions, your account will not be reopened for gambling under any circumstances. Any residual balance treatment will follow applicable legal and regulatory guidance.

Important: While Colosseum Casino and its licensed operators Fresh Horizons Ltd and Apollo Entertainment Ltd will take reasonable steps to enforce self-exclusion, you acknowledge that no system is entirely fail-safe. You are encouraged to complement self-exclusion with external blocking tools and, where possible, register with any relevant provincial or national exclusion schemes described below.

Support Resources

Professional, confidential help is available if you or someone close to you is experiencing harm related to gambling. Colosseum Casino, through colosseum-ca.com, encourages all players to seek external support where needed, in addition to using the tools available on this site.

Local Support in Canada

The following resources are available to players in Canada. Availability, hours, and services may vary by province or territory. Where possible, we provide widely recognized national and regional contacts; you should also consult your provincial health services for the most current information.

• Canada-wide / National
  • Canada Suicide Crisis Helpline (for crisis situations): Dial or text 9-8-8 - 24/7, bilingual (English and French). Although not gambling-specific, this service can provide immediate crisis support and referral.
  • Wellness Together Canada (mental health and substance use support): Visit wellnesstogether.ca for free online resources and counselling; services available in English and French, with some multilingual options via partners.
• Ontario (relevant for players under the AGCO/iGO framework)
  • ConnexOntario - Mental Health, Addictions and Problem Gambling:
    • Phone: 1-866-531-2600
    • Website: connexontario.ca
    • Hours: 24/7 confidential helpline
    • Languages: English and French; access to interpreters for multiple languages.
  • ConnexOntario provides information about treatment services for people experiencing problem gambling and related issues, and can also support concerned family members.
• Other provincial services
  • Most provinces and territories operate problem gambling hotlines or services (for example, British Columbia's Gambling Support Line, Alberta Health Services Addiction Helpline, etc.). Players are encouraged to visit their provincial government or health authority website for the latest contact details and hours of operation.

International Support Organizations

The following organizations offer international assistance and may be accessed from Canada. Colosseum Casino is not affiliated with these organizations but recognizes them as established sources of support.

Self-Exclusion Schemes by Country

If you access Colosseum Casino from outside Canada (in jurisdictions where our services are legally available and not prohibited), you may have access to local or national self-exclusion registers. Examples include:

• United Kingdom - GAMSTOP: A free national online self-exclusion scheme for UK residents. Once registered with gamstop.co.uk, you will be prevented from using online gambling websites and apps operated by companies licensed in Great Britain for the selected period (for example, 6 months, 1 year, or 5 years).
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register managed by the Dirección General de Ordenación del Juego (DGOJ). Registration prevents access to licensed gambling operators in Spain. Information is available via the DGOJ website.
• Other jurisdictions: Various countries, provinces, and states may operate their own exclusion registers or land-based casino barring programs. Players are encouraged to consult their local regulator or gambling authority for details relevant to their jurisdiction.

Note: Registration with external self-exclusion schemes is separate from any self-exclusion applied on colosseum-ca.com, and may not automatically cover your Colosseum Casino account if the scheme does not apply to our licensing framework. However, these schemes can provide an additional layer of protection.

Blocking and Filtering Tools

To support your decision to limit or stop gambling, you may use independent blocking or filtering software. These tools are not operated by Colosseum Casino, Fresh Horizons Ltd, or Apollo Entertainment Ltd, but are widely recognized in the industry:

• Gamban: Software that blocks access to most online gambling websites and apps on your devices. Website: gamban.com.
• BetBlocker: A free gambling-blocking tool that can be installed on a range of devices. Website: betblocker.org.
• Parental control / filtering software: Tools such as those included in operating systems or provided by internet service providers can also be configured to restrict access to gambling-related sites, helping to protect minors and vulnerable persons.

While these applications can be effective aids, no blocking tool guarantees complete restriction. They are most effective when combined with self-exclusion, limits, and professional support.

Family Support Resources

Gambling-related harm can affect partners, family members, and friends. Several organizations provide information, counselling, and support specifically for those affected by someone else's gambling:

• Gam-Anon: A fellowship for family and friends of compulsive gamblers, offering meetings and resources. Website: gam-anon.org.
• Gambling Therapy - Family & Friends: Offers online support groups and forums for people impacted by another person's gambling. Website: gamblingtherapy.org.
• Provincial health services in Canada: Many provincial addiction and mental health programs offer dedicated support for affected family members. Contact your provincial information line or health authority for referrals.

All reputable support services operate with confidentiality and aim to provide non-judgmental, professional assistance. Seeking help for yourself or someone you care about is a responsible and often necessary step.

Help for Family

Problem gambling can place considerable emotional, financial, and social strain on family members and close friends. If you are concerned about someone who gambles on colosseum-ca.com or elsewhere, it is important to approach the situation carefully and to seek support for yourself as well.

How to Talk to Someone About Their Gambling

• Prepare yourself: Learn about problem gambling, its signs, and its effects using reputable sources such as provincial health services, ConnexOntario, or Gambling Therapy. Understanding the issue can help you communicate more effectively.
• Choose an appropriate time: Speak to the person when they are calm, not during or immediately after a gambling session, and when you both have enough time and privacy.
• Use non-judgmental language: Focus on how their behavior affects you and the family, rather than criticizing or blaming. For example, say "I'm worried about you and our finances" rather than "You are irresponsible".
• Listen actively: Allow the person to talk about how they feel. Avoid interrupting or arguing. Reflect back what you hear to show understanding.
• Set clear boundaries: If the gambling is causing harm, it may be necessary to set firm limits (for example, not lending money or not covering gambling debts). Make sure these boundaries are realistic and that you can maintain them.
• Encourage support: Suggest contacting a helpline, attending a support group (such as Gamblers Anonymous), or speaking with a mental health professional. Offer to help them find information or accompany them to an appointment, if appropriate.

Online Family Support Groups and Forums

Connecting with people who are facing similar challenges can provide emotional relief and practical advice. Consider the following resources:

• Gambling Therapy - Friends & Family Forums: Online forums and live support groups for those affected by another person's gambling. Website: gamblingtherapy.org.
• Gam-Anon Online Meetings: Some Gam-Anon groups offer virtual meetings that family members can join from home. Information: gam-anon.org.
• Provincial and local programs: Many Canadian provinces provide counselling and support groups for families affected by addiction, including problem gambling. Contact ConnexOntario (for Ontario) or your provincial health service for current options.

Recommended Next Steps for Family Members

• Seek professional counselling: A licensed psychotherapist, psychologist, or counsellor with experience in addiction can help you develop coping strategies, manage stress, and maintain healthy boundaries.
• Use hotlines and information services:
  • In Ontario: Call ConnexOntario at 1-866-531-2600 for information about support services related to problem gambling.
  • Across Canada: Use provincial health information lines or mental health helplines, such as the Canada Suicide Crisis Helpline (9-8-8) in crisis situations.
• Protect your finances: Consider separating bank accounts, monitoring shared credit, and seeking financial counselling if gambling has led to debt or financial risk.
• Look after your own wellbeing: Ensure that you maintain your own physical and mental health by seeking support, taking time for yourself, and using stress-management techniques. Supporting someone with a gambling problem can be demanding, and your wellbeing is equally important.

Operator's Commitment

Colosseum Casino, operated through licensed entities Fresh Horizons Ltd (under Kahnawake Gaming Commission licence 00881) and Apollo Entertainment Ltd (under, among others, AGCO/iGO and Malta Gaming Authority licences), is committed to promoting responsible gaming and complying with all applicable regulatory requirements for Canadian players, including those in Ontario. This commitment includes proactive risk management, player protection tools, and cooperation with relevant authorities.

Internal Risk-Check Procedures

To help identify and address potential harmful gambling behavior, Colosseum Casino uses a combination of automated systems and manual reviews, which may include, where permitted by law and by licence conditions:

• Behavioral analysis: Monitoring patterns such as:
  • Rapid or repeated deposits over a short period.
  • Frequently increasing deposit or stake sizes.
  • Extended gaming sessions without breaks.
  • Repeated attempts to deposit after declined transactions.
  • Regularly reversing withdrawals or cancelling withdrawal requests.
• Affordability and risk indicators: In certain jurisdictions, including Ontario, we may be required to review indicators that suggest a player could be gambling beyond their reasonable means, and to act in line with regulatory guidance.
• Account verification and checks: Carrying out identity, age, and where appropriate, source of funds or enhanced due diligence checks in accordance with anti-money laundering laws and regulatory requirements.
• Use of limits and exclusion data: Applying deposit limits, Time-Outs, and self-exclusions requested by players across the Colosseum Casino platform, and honouring exclusion requirements attached to Kahnawake Gaming Commission or AGCO/iGO oversight, to the extent required and technically feasible.

Proactive Communication and Interventions

Where our systems or staff identify behavior that may indicate a risk of gambling-related harm, we may, in accordance with applicable privacy and regulatory requirements:

• Send warning or informational messages: This can include on-site notifications or emails reminding you of responsible gaming tools, suggesting a review of your limits, or encouraging you to consider a break from play.
• Contact you directly: In higher-risk cases, customer support or a designated responsible gaming team member may contact you by email or, where appropriate and permitted, by other channels, to:
  • Discuss your gambling behavior in a supportive, non-judgmental manner.
  • Offer information about setting or reducing limits, taking a Time-Out, or activating self-exclusion.
  • Provide details about external support services and helplines.
• Apply protective measures: Subject to regulatory requirements, we may:
  • Lower existing deposit or loss limits or prevent further increases for a period.
  • Apply a temporary suspension or Time-Out while we review the situation with you.
  • Impose or recommend self-exclusion where we reasonably believe that continued gambling poses a high risk of harm.

Any such interventions are carried out with the aim of protecting players, in line with the obligations imposed by the Kahnawake Gaming Commission, the Alcohol and Gaming Commission of Ontario and iGaming Ontario for Ontario players, the Malta Gaming Authority, the UK Gambling Commission, and any other applicable regulatory bodies. We will process your personal data for responsible gaming purposes in accordance with our Privacy Policy and applicable data protection legislation.

Updates

Colosseum Casino may update this Responsible Gaming page from time to time in order to reflect changes in legal requirements, regulatory guidance, technical capabilities, or internal policies affecting players on colosseum-ca.com. It is your responsibility to regularly review this page so that you remain informed about the current tools, procedures, and support resources.

How You Will Be Notified of Changes

• Website notices: Material changes may be highlighted on the colosseum-ca.com website through banners, pop-up notifications, or prominent links on relevant pages.
• Email communication: Where required by law or where we consider that changes are significant, we may send notice to the email address registered on your Colosseum Casino account, summarizing the key updates and indicating where the full text can be accessed.
• Policy versioning: The "last updated" date on this page will be amended whenever substantive modifications are made, so that you can determine whether the content has changed since your last review.

Last updated: 6 November 2025 (intended to remain applicable and in force into 2026, subject to further updates published on this page).

Contact & Feedback

If you have questions about responsible gaming, need assistance using any of the tools described above, or wish to provide feedback on how Colosseum Casino and colosseum-ca.com can further improve player protection, you may contact our dedicated team.

Responsible Gaming Department Contact Details

• Email (primary contact): [email protected]
  • Purpose: General customer support, responsible gaming enquiries, requests for limits, Time-Outs, and self-exclusion, and referrals to external support services.
  • Availability: 24/7, subject to maintenance and technical constraints.
• Telephone: A dedicated telephone number for responsible gaming queries is not specified in the current data. Where a telephone line is provided in future, details will be added to this section and may also be communicated via the website.

Feedback and Self-Control Requests

You can also submit feedback or request support in relation to responsible gaming through the contact channels available on colosseum-ca.com. To help us respond effectively, please include the following where possible:

• Your full name and the email address registered with your Colosseum Casino account.
• A clear description of your request, such as:
  • Setting, lowering, or reviewing deposit or time limits.
  • Requesting a Time-Out or self-exclusion.
  • Reporting concerns about your own gambling or that of a person who may be using your account without authorization.
  • Providing suggestions for improving our responsible gaming tools or policies.
• Any urgency or specific time constraints (for example, if you wish a self-exclusion to take effect as soon as technically possible).

Where an online feedback or contact form is made available on colosseum-ca.com, you may use it to submit responsible gaming-related enquiries by selecting the appropriate topic or category. All responsible gaming communications will be handled sensitively and confidentially, in accordance with applicable privacy and data protection laws.

Disclaimer: While Colosseum Casino, Fresh Horizons Ltd, and Apollo Entertainment Ltd take reasonable and proportionate measures to promote responsible gambling in line with the requirements of the Kahnawake Gaming Commission, the Alcohol and Gaming Commission of Ontario and iGaming Ontario for Ontario players, the Malta Gaming Authority, the UK Gambling Commission, and other applicable regulators, no system can completely eliminate the risk of gambling-related harm. The tools and information provided on this page are designed to support, but not replace, your own responsibility to manage your gambling and, where appropriate, to seek independent professional advice.